Values and principles

Values and Principles Underpinning a Personal Outcomes Approach

The aim of a personal outcomes approach is to ensure that people using services and their family or  unpaid carers are supported to live the best lives possible, building on their own capabilities. It  ensures that organisations focus resources on the impact they have as well as the activities  undertaken.

The intended audience here is practitioners and managers in diverse roles within multisectoral organisations in health, social care and related services, with the aim of supporting consistent understanding of the values and principles involved. Further evidence, examples and  practical support for implementation are available via the weblinks below.  


The move towards personal outcomes prioritises good conversations with people about what  matters to them, over gathering data for organisational purposes. It is underpinned by the principle  of enabling people to participate in making decisions which impact on their human rights.  

This shift towards personal outcomes is now embedded in the Scottish policy context, including  through the transformation of public services, Getting It Right For Every Child (GIRFEC), Self-Directed  Support (SDS), person-centred practice and health and social care integration. This means that  organisations adopting a personal outcomes approach are well placed to address associated  requirements. Collated information about outcomes can also inform local service improvements.