Alison Bunce, Founder, Compassionate Inverclyde 

Phase 1 Story (Spring / Summer 2020)

How have you been able to keep a focus on what matters to people during COVID? 

Compassionate Inverclyde is a community-based movement based on ordinary people helping ordinary people. We had two key projects before the virus started. Both involved tackling isolation and we were very comfortable with how we were working. With COVID, it wasn’t possible to continue either project as normal, because they involved volunteers on hospital wards. I had to think on my feet about how we could still engage with the community. Kindness is key to what we do and keeping that as the focus – how do we do kindness safely – we’ve been able to find other ways to keep going.  

What have you had to do differently and what made this possible? 

First of all my role changed. I became very operational. The first two weeks it was just  me and then a small group of regular volunteers started coming into our storeroom in the  basement of the hospital. Instead of us going to the wards with back home boxes for  people going home, ward staff came down to us to get various items for patients. We’ve  had 15 teachers join as volunteers and they now do the collections for us.  

Bellville Community Gardens were doing isolation boxes for people unable to get out and  about. As the need was increasing, it seemed like an obvious next step for us to adapt  our Back Home Boxes to become isolation boxes with enough groceries to last a few days.  

Our volunteers have linked with Your Voice, phoning people isolated at home on a daily  basis. And we’ve been collecting and delivering prescriptions for people too.  

What have you noticed that has been better? 

It’s as important now as it ever was that people feel the community cares about them.  Feedback tells us that is happening. We get messages sent back telling us how useful  people find the groceries. But as well as the food side of it, the personal touches in the  boxes strike a chord. I had a message yesterday to thank us, specifically mentioning the  card and message drawn by a local primary school child.  

Third sector organisations have formed Inverclyde Community Action Response Group. There is no hierarchy, no competition. We have worked together to make sure we make the most of our joint resources to respond to the community. 

Having nursing staff coming down here to the store has been a positive. The nurses are able to respond to immediate needs of patients through getting pyjamas, toiletries, snacks or whatever. We enjoy the chat.  There is a reciprocity in that and shared kindness.  

How did this make you feel?  

I am a planner and it was frustrating for me to lose control to this virus. I didn’t realise  how much freedom I had! I am relieved though to be able to continue as we have.  

I am scunnered with zoom and looking forward very much to being able to get together  with volunteers in a room again.  

I feel grateful to the volunteers who have been able to keep going and the ones who have  formed this team with me in the hospital.  

What have you learned through this?  

The Action Group has reinforced to me how useful it can be to have several heads working out solutions and sparking off ideas together. I hope that group continues and we can do some joint future planning. My own dream has been to have a Compassionate Inverclyde scheme which gives awards for kindness. Louise Long, who is the HSCP Director here, wants to extend that even further and make it Inverclyde Cares, bringing in wider services and supports.  

Anything else you want to tell us?  

A key positive in all of this is the new relationships we have developed. We want to  continue those opportunities as we move out of this situation.

Phase 2 Story (Autumn 2020)

What has continued to help keep a focus on what matters for people during the  pandemic? 

Bearing in mind, Compassionate Inverclyde is a social movement based on ordinary  people helping ordinary people, we have continued to look for ways to make sure that  keeps happening despite the changing circumstances we are facing.  

Our facebook group is a great way of communicating, even more so with the recent  restrictions. It communicates to  people in Inverclyde about the great things that are going on – building a sense of  community with constant good news. It is our main way of recruiting volunteers too. Or if  we need specific items for boxes, we get a brilliant and rapid response through that.  

Wellbeing is a key priority driving our activity. The 5 ways to wellbeing is built into our  way of working, and we are still focusing on connecting, giving and noticing. One of the  ways we are still doing that is our wellbeing phonecalls. We have made over 3000  phonecalls during this period, which can be daily or weekly, to stay connected to people  who would otherwise be alone.

Are there changes that seem to be lasting longer term and are there things that have  slid back to old ways of doing things?  

The most pressing issue in Inverclyde right now is food poverty. The local authority and  HSCP are working together to plan a strategic response to that. We contributed to that in  a small way during the early stages of the pandemic with our helping hand boxes, working  closely with other voluntary sector partners. Although we are not directly involved now  we are very aware of how big an issue it is right now for people to be able to eat well to  stay well.

What difference has this made to people? 

Our feedback tells us that people who get boxes or phonecalls know that they are not  alone, and that somebody is thinking about them.  

For our volunteers, staying active and being able to contribute is really important and  many say that this helps their wellbeing too. Involving different generations is a key part  of what we do. It’s been great to get schoolchildren involved again and along with loads  of other groups, they are contributing to our Jolly Boxes, and again it encourages that community spirit from an early age. These boxes will go to people in hospital on Xmas  eve, and will go to anyone alone at home at Xmas as well as care home residents.  Although we haven’t been able to continue with all our projects as we would want a  really lovely thing was the film that was made over the last year that puts Compassionate Inverclyde in the context of our local history, and includes many of our volunteers. I think that has given people a boost.

How did this make you feel?  

I am sad in some ways. We started out a few years ago with a clear mission to tackle  isolation and loneliness in Inverclyde. The pandemic has made that a much bigger issue  and it is counteracting so much of what we have been working towards.  

I am frustrated that our No-one dies Alone project (NODA) has had to pause for now. We  already provided this service in the hospital and care homes and had trained 30  companions to sit with people who were dying at home alone. That has been a long term  ambition and I am struggling with the fact that we are so near to being able to provide  that, but can’t.  

In another way though I am still proud of our community and the huge numbers of people  who contribute in so many ways to helping other people. I just need to be patient.

Reflecting on your experiences what have you learned? 

It’s more of an observation than learning, but it has really struck me how well positioned  we were to be able to respond to the crisis. The foundations were in place, and we have  already establish ourselves as a group of well organised people who can adapt to new  circumstances. We were able to hit the ground running because of that.  

I still think back to that early stage of the pandemic. We needed to get people out quickly  to delivery prescriptions and there wasn’t time to do PVG checks. So I had to rely on  phone interviews and use my judgement. There was no problem and we delivered more  than 500 prescriptions, meaning that we were able to support health and wellbeing of  people who couldn’t make their own arrangements. We have always talked about trust  and courage and when we were in that situation, trust and courage paid off.

What difference has it made to you to tell your story as part of this project?  

I think it’s always good to take a step back, to be asked questions that help you think  about things from a different angle. I’m not sure how to explain it exactly, but when you  hear your voice talking about a subject that you care about deeply, you become aware of  the importance of the message and the aspiration that other people can share that hope  and inspiration.