Key resources

This section provides an overview of key resources by theme and helps highlight the critical links of a personal outcomes approach including:

Recording and measuring outcomes

How do we record and measure personal outcomes? What are the key issues and why are they important?

Organisational change

A personal outcomes approach means that organisations focus on what matters to people and their families. This may sound simple. But too often our system tends to focus on what is important to services, especially when it comes to measuring and reporting information.

Communication & the outcomes conversation

Conversations about what matters are important in their own right. The outcomes conversation means being able to switch between being ‘expert’ and ‘enabler’.

Building on evidence and learning

What are the key challenges emerging from practice and how can we support partner organisations to develop solutions?

Unpaid carers

Supporting the health and social care workforce to work in partnership with carers and to achieve better outcomes.